Refund Policy | OfficeLint

1. General rule

Payments for subscriptions, credits and other paid features are generally non-refundable, except where required by applicable law or stated in this policy. This policy does not limit your statutory refund rights or other consumer rights.

2. Credits returned after service problems

If a check or export cannot be completed because of a fault in the Service, the credits it used are returned to your account automatically, with no need to ask. If you believe credits were charged by mistake because of a problem with the Service, contact us and we will return them once we have confirmed the issue.

3. Subscriptions

You can cancel automatic renewal in your account settings at any time; contact support if you have trouble doing so. You can continue using the Service until the end of the current billing period. Fees already paid for that period are not refunded except as required by law or provided in this policy.

4. Exceptional circumstances

Contact us if you notice a duplicate or incorrect charge, or a serious service problem. We may offer a full or partial refund after considering the amount actually paid, services used and unused credits. Any tax that must be refunded by law will be included, and the total refund will not exceed the amount paid for the relevant order.

5. Statutory right of withdrawal

If you are a consumer living in the European Union or the United Kingdom, you generally have 14 days from entering into the purchase contract to withdraw in accordance with local consumer protection law. To withdraw, clearly tell us by email using the address in this policy before the deadline. For services or digital content already supplied, the right to withdraw and the amount refundable may be subject to conditions and exceptions under applicable law. Receiving credits alone does not mean you have waived your statutory rights.

6. When refunds may be refused

For discretionary refunds not required by law, we may refuse or limit requests involving fraud, abuse, repeated requests for the same payment, or services already used. A discounted purchase, account suspension or a previous refund request does not by itself affect your statutory rights.

7. Processing

Once a refund is approved, we will promptly initiate it to your original payment method and comply with any deadline required by applicable law. The time it takes to reach your account depends on your payment provider. Credits corresponding to the refunded amount will be removed from your account, and we will explain whether your subscription will end as part of the refund.